Refund policy

Last updated: 16/06/2026

This policy explains our change-of-mind returns. It applies in addition to — and does not limit — your rights under the Australian Consumer Law (ACL).

30-Day Change-of-Mind Returns

We offer a 30-day return window, which means you have 30 days after receiving your item to request a change-of-mind return.

To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at [email protected]. Returns need to be sent to: 3/29 Bailey Cres, Southport, QLD 4215. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items Not Eligible for Change-of-Mind Returns

For hygiene, safety and quality reasons, some items can’t be returned for change of mind once they’ve been opened, used or installed. These include:

Consumables — filament, resin, and build plates/sheets.
Wear & installed parts — hotends, nozzles and similar components, once fitted or used.
Custom or personalised products — special orders and made-to-order items.
Gift cards.

Unopened, unused consumables and parts still in their original sealed packaging may still qualify for a change-of-mind return within the 30-day window — please contact us first.

These exclusions apply to change of mind only. They do not affect your rights if an item is faulty, defective or not as described — see “Faulty Items & Your Consumer Guarantees” below.

Faulty Items & Your Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These rights apply to all products — including sale items, consumables, hotends, filament, resin and build plates — and exist regardless of, and in addition to, any manufacturer’s warranty.

If a product has a major problem (for example it is unsafe, significantly different from its description, or won’t do what we said it would and can’t easily be fixed), you are entitled to choose a refund or a replacement.
If a product has a minor problem that can be fixed, we may choose to repair it, replace it, or refund you.

You may also be entitled to compensation for any other reasonably foreseeable loss or damage. Where a product is faulty, we cover the cost of return shipping.

Damaged or Incorrect Orders

Please inspect your order on arrival and contact us as soon as possible if an item is defective, damaged, or you’ve received the wrong item, so we can evaluate the issue and make it right.

Manufacturer Warranties

Some products (such as 3D printers and electronics) also carry a manufacturer’s warranty. We’re happy to help you make a warranty claim with the manufacturer. Manufacturer warranties are in addition to — and do not replace — your Australian Consumer Law rights.

Exchanges

The fastest way to get what you want is to return the eligible item and, once the return is accepted, place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether it’s approved. If approved, you’ll be refunded to your original payment method within 5 business days. Please remember it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at [email protected].