FAQ (Frequently Asked Questions)

Payment Options

3Docity does not in any way handle any credit card or payment login details. Depending on the option you pick at checkout, either Stripe or PayPal do all our processing. When you pay with PayPal on 3Docity, you will receive PayPal Buyer Protection which offers you comprehensive protection if your eligible transaction has a problem, such as if an item doesn’t arrive or is significantly not as described.  If your transaction qualifies for PayPal Buyer Protection we’ll reimburse you for the full purchase price plus the original shipping charges. Stripe uses a AES-256 encryption for all card numbers processed. They have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Do you offer in store pickups?

We currently offer FREE click and collect by appointment on Saturdays from our Arundel, Gold Coast location. You will receive a 5% discount at checkout for local pickup. If you urgently need your items, and are a Gold Coast Queensland local, feel free to contact us via email or contact form and we can arrange something sooner.

If it’s labelled as in stock, does that mean its in store?

Unlike other sellers who list products in stock while actually drop-shipping from other locations, all our stock is located with us in Queensland, Australia. Our goal is to offer a service where you can get your parts asap. All orders place before 3pm AEST will be dispatched same day.

Who do you use for deliveries?

We currently use Australia Post and Aramex for all deliveries. If you would like us to use another courier service, please contact us and we will do our best to accommodate your needs.

Do you offer back orders?

No. We choose to have back orders not available as we do not wish to have our customers waiting too long. With COVID and the global silicone shortage, it can be difficult to give precise ETA’s on when products will be available again. We do have an option to be notifies when stock arrives back in.

Do you offer returns or refunds?

Yes, our full refund and returns policy can be found here.

Are all your brand name products genuine?

We are authorized resellers for all our brand name products. All brand name products are purchased directly from the companies making sure that we receive genuine parts. Micro Swiss, BIQU BIGTREETECH, ANTCLABS BL Touch and Capricorn tubings are some of the companies we work with to offer you parts for your 3D printers