FAQ (Frequently Asked Questions)

Payment Options

3Docity does not in any way handle any credit card or payment login details in anyway. Depending on the option you pick at checkout, either Stripe or PayPal do all our processing. When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem, such as if an item doesn’t arrive or is significantly not as described.  If your transaction qualifies for PayPal Buyer Protection we’ll reimburse you for the full purchase price plus the original shipping charges.

Do you offer in store pickups?

At this currently moment, no we don’t. We do plan in the future to open a physical location on the Gold Coast for customers to come purchase items. If you urgently need your items, and are a Gold Coast Queensland local, feel free to contact us via email or contact form and we can arrange something.

Who do you use for deliveries?

We currently use Australia Post for all deliveries. If you would like us to use another courier service, please contact us and we will do our best to accommodate your needs.

If it’s labelled as in stock, does that mean its in store?

Yes, it does. Everything we list as in stock is physically with us. Our goal is to offer a service where you can get your parts asap.

Do you offer back orders?

No. We choose to have back orders not available as we do not wish to have our customers waiting too long. With COVID and the global silicone shortage, it can be difficult to give precise ETA’s on when products will be available again in stock.

Do you offer returns or refunds?

Yes, our full refund and returns policy can be found here.

Are all your brand name products genuine?

We are authorized resellers for all our brand name products. All brand name products are purchased directly from the companies making sure that we receive genuine parts. Micro Swiss, BIQU BIGTREETECH, ANTCLABS BL Touch and Capricorn tubings are some of the campanies we work with to offer you parts for your 3D printers

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